Frequently Asked Questions

Are there professional standards for the coaching industry?
Yes, there is are codes of ethics, core competencies, and accreditation processes promoted and maintained by several international coaching associations including the following:

Choosing a certified life coach ensures that you coach has had extensive training, competency evaluation, and pledged to uphold high ethical standards. I have attained Life Coach Certification from both the Center for Credentialing and Education and the International Association of Coaching.

How will I know you are the right coach for me?
During your initial Complimentary Consultation we will begin the process of to get to know each other. You will have time to share your concerns and learn about my approach to coaching. During our initial conversation we will both have a chance to see if this is an appropriate fit. So before you say "yes", you will have a sample of what the coaching experience will be like.

How do I get started in the coaching process?
If you are interested in beginning the coaching process, please contact me so we can schedule our initial discovery session to further explore the details of the coaching relationship.

What can you expect from me as your coach?
1. Be a partner in bringing out the best, the deepest, and the truest in you
2. Provide safety, encouragement and support; an environment in which you can relax and explore
3. Respect the confidentiality of the agreements we make
4. Expand your view of what is possible and promote discovery of new insights
5. Give you input, straight feedback and operate as a sounding board
6. Listen carefully to what you say and ask questions that increase awareness
7. Be an on-going resource for you in accomplishing your intentions

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?
Yes, you may discontinue coaching at any time and I will refund any unused payments.

Security & Confidentiality:

  • Is this client center and my data secured and safe?
    • Yes!  In fact, there are 3 levels of security: provided to keep your data safe and confidential  1 – username and password protected 2- Verisign Security Certificate protects your data on this site 3- https:// secured pages
  • Is my information confidential?
    • Yes.  This site is protected by  a username/password system.  You are the only one that has access to your information.


Additional Support:

  • Can I contact you in-between our scheduled coaching sessions?
    • Yes!  In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have “just in time” coaching via your Private Client Website.
    • Or, you may give me a quick call at 413-337-6611. There is no charge for a 5-10 minute call between sessions. I want you to have all the support you need to keep moving forward toward your goals and dreams.


Accessing the Private Client Area:

  • How do I access my private client website and how do I log in?
    • Click on the Login Link (above, at the top center of this website page).  Then enter the username and password that has been assigned to you.  Don’t have login information yet?  Contact me so we can get an account created for you.

  • I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?
    • Yes.  You will need to log in initially using the password I assigned to you.  Once you log in you can change your password at any time under your Client Profile Page.

  • What if I forget or loose my password and login information?
    • If you simply forgot your password, you can still go to the Login Link.  Enter your username and click on the “I Forgot My Password Button”.  You will receive an email shortly with your password included.
    • If you misplaced both your username and your password, contact me and I will forward you your information.

  • I’m trying to log in, but it will not accept my username or password, what do I do?
    • Remember that the login information is case sensitive, so enter it exactly like it was given to you,  If you are unsure what that is, you can email me at and I’ll forward that to you.


Forms, Documents and Resources Available:

  • What makes up a “Welcome Packet” and what do I do with this?
    • A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process.  By completing the information in the welcome packet, you are providing me with some helpful information so I know best how to support you, guide you and work together with you. You will also find our coaching agreement located in this packet.  It is customary for you to complete these items prior to our initial coaching session together.


Scheduling/Rescheduling Appointments:

  • What if I need to reschedule my appointment?
    • It’s easy.  With at least a 24 hour notice, you can reschedule any appointment by using the on-line calendaring system , just follow the following steps:
      1. Log in to your Private Client Website Area
      2. Click on the Calendar Menu
      3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of the existing appointment you wish to reschedule)
      4. Click on the “Edit” button and change the details of the appointment to correspond with an “Available” block of time.
      5. The calendar will update itself, you’ll see your new appointment reflected and I will receive an email notification letting me know of the change. 

Paying for the coaching services:

  • How do I easily make my payments for my coaching services?
    • Before your schedule appointment(s) you’ll receive an invoice from my practice letting you know the amount due for the session(s).  Please complete payment before the session or before the first of the month depending on your agreement.You can
      • (1) Log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.
      • or, (2) mail a check to the remit to address located right on the invoice.
  • What are the various methods of payment I can use to pay for my coaching services?
    • To pay by Credit Card, Debit Card or Pay Pal:  When you receive you invoice, click on the link at the bottom of the invoice (Or log into the private client area) and click on the Payments Menu.  Here you can either enter your credit card number, debit card number, or Pay Pal information and my system will automatically (and securely) process your payment.
    • To pay by Check: Simply mail a check to the "remit to" address located in the body of your invoice.


Complimentary Session

Sign up for a 60 minute no obligation Complimentary Consultation.

I look forward to talking with you.